Support

FAQ

All orders will be processed within 8hours after payment, Our working hour is 9:00AM -11:00PM EST, Sometimes our emails maybe received as spam, please check your email folder of spam/trash/junk…
also some mail provider(such as hotmail/outlook/live/aol/yahoo) may completely block our emails, so maybe you can not find any our emails at all, in that case please just login to your Client area to check all your system emails, login with the email address and password which you registered before checkout.
If you forget your password, please just click “FORGET PASSWORD” to get a new one which will be sent to your email address, if you even cannot get the email for the new password, Please just open a support ticket for your account here .
we suggest using Gmail to register your account, if you want to change your email address, just request by opening a support ticket.

-Go to web player (http://watch.thehive.tv)
-Login
-Click settings (three dots on the top right corner of screen)
-Find MAG Preference (at left bottom corner of screen)
-Fill the MAG address and save.
Mostly the MAG address read as 00:1A:79….
MAG Portal: stb.thehive.tv

below is some tips for Beast Player
When a program is playing:
* Press left on round navigation button, it will should channels list, press left again, showing Group
*Press right on round navigation button, it will show last watched channels
*press up on round navigation button to next channel In the same group, press down to last channel in the same group
*Press centre of round navigation button, screen bottom get dim, program information comes out, then press down of navigation button, shows options such as favourite ,lock, TV guide..
*Long press back button, option to close the app